Privacy Policy

Last updated: May 8, 2026

Introduction

Helivio Health Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit heliviohealth.com and use our services.

For product-specific privacy information, please refer to the privacy policies of our individual products, including Cradli at cradli.com/privacy.

Information We Collect

Website Visitors

When you visit heliviohealth.com, we may collect server log information including IP addresses, browser type, referring pages, and timestamps. This data is used for security monitoring and aggregate analytics only.

We use minimal cookies required for website functionality. We do not use advertising cookies or third-party marketing cookies by default.

Contact Form and Communications

If you contact us by email or through our website, we collect your email address, name if provided, and the content of your message. This information is used solely to respond to your enquiry and is not shared with third parties for marketing purposes.

How We Use Your Information

We use collected information to operate and maintain our website, respond to enquiries, monitor website security, understand aggregate usage patterns without identifying individuals, and comply with legal obligations.

Data Sharing

We do not sell your personal information. We may share data with service providers who assist in operating our website, such as hosting and email services, or when required by law, court order, or governmental authority.

Our website may use Vercel for hosting, Resend for email delivery, and Plausible for privacy-friendly analytics. We do not use advertising networks or sell data to data brokers.

Cookies and Analytics

By default, we use only essential cookies required for website functionality. If analytics are enabled, we use privacy-friendly aggregate analytics that do not rely on invasive tracking.

Data Security

We implement appropriate security measures including HTTPS encryption, secure hosting infrastructure, limited access to personal data, and regular security review. No method of transmission over the internet is completely secure.

Data Retention

Server logs are retained for up to 90 days for security purposes. Contact communications are retained as long as needed to address your enquiry, then archived or deleted where appropriate.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through heliviohealth.com. Product-specific policies explain how individual products handle information that parents or caregivers choose to enter.

Your Rights

Under applicable data protection laws, including UK GDPR, you may have rights to access, correct, delete, object to processing of, or request portability of your personal data. To exercise these rights, contact privacy@helivio.health. We will respond within 30 days.

International Data Transfers

Helivio Health Ltd operates from the United Kingdom. If you access our website from outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate. We use appropriate safeguards for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated last-updated date. For significant changes, we may provide additional notice.

Contact Us

Questions about this Privacy Policy or our privacy practices can be sent to privacy@helivio.health. General enquiries can be sent to hello@helivio.health.